AI is not answering my messages anymore

Last updated About 3 hours ago

Problem

You’re sending messages, but the AI doesn’t answer anymore — or it takes an unusually long time to respond.

Possible causes and solutions

1) You see “We couldn’t process your request”

Possible cause: The conversation may be too long, and the AI may not have enough available context to generate a response.

Solution: Start a new conversation and send the same message again.

2) You get an error when trying to send a message

Possible cause: Our services may be temporarily unavailable, so the message can’t be delivered correctly.

Solution: Try again later. Check whether there is an ongoing incident be reaching our teams.

Possible cause: The selected AI model may be temporarily unavailable.

Solution: Switch to a different model and try again. If it still doesn’t work, try again later.

3) The AI seems to be “thinking” for a very long time

Possible cause: Some models (especially long-reasoning models) can take longer to produce a final answer. Response times can also increase if the AI is:

  • Querying connected third-party services via your integrations

  • Reading large files attached to your message

  • Processing a very long conversation history

  • Writing a long and complex file

Solutions:

  • Wait a bit longer if you expect a complex answer.

  • If it seems stuck, click Stop (to the right of the message input) to interrupt the response.

  • To speed things up next time:

    • Reduce the number of connected services the AI needs to query for that request

    • Attach smaller files when possible

    • Prefer starting a new conversation for each new topic instead of continuing a very long thread

If the issue persists

If none of the solutions above resolve the issue, contact support and share:

  • The exact error message (if any)

  • The approximate time it happened

  • The conversation link (if available)