What happened with my legacy Knowledge Bases?

Problem

You had one or more legacy Knowledge Bases and can no longer find them, or you're wondering where they were moved following recent product updates.

Possible causes and solutions

Your Knowledge Bases were moved to Spaces

Possible cause: Legacy Knowledge Bases are being transferred to the Spaces they were attached to.

Solution:

1. Open the relevant Space (the one the Knowledge Base was attached to).

2. Look for the section / page related to the Knowledge Base in that Space.

3. If you have multiple Spaces, check each one, starting with those used with this Knowledge Base.

If the problem persists

If you cannot find your content after checking the relevant Spaces, contact support and specify:

• the name of the Knowledge Base(s) concerned

• the expected Space(s)

• (if possible) the approximate period when you were using it.