Connect your Zendesk account to Goodweek to manage support tickets, organizations, users, macros, and views directly from your AI workspace.
ℹ️ Governance note
Goodweek will never exceed the access levels granted to the user within Zendesk, guaranteeing alignment with your organization's governance policies. Outcomes and available features may vary depending on each user's specific permissions and authenticated access.
📋 Prerequisites
Before any user can see and connect the Zendesk integration, your organization admin must first enable it from the Goodweek Admin Panel under the Integrations tab.
Admin Setup
The Zendesk integration uses OAuth 2.0. The connecting user must have the appropriate Zendesk role to authorize third-party apps. Admin-level access is required for certain tools such as configuring triggers, automations, or custom fields.
User Connection
In Goodweek, go to Integrations.
Find Zendesk and click Connect.
You will be prompted to enter your Zendesk subdomain (e.g.
yourcompanyfromyourcompany.zendesk.com).You will be redirected to Zendesk, where you will be asked to sign in and authorize access.
Click Allow to grant access and return to Goodweek.
Important Notes
Each user must connect their own account individually.
Goodweek can only access the tickets, organizations, and data that your individual Zendesk account has permission to see. Agent visibility restrictions apply.
Some tools (triggers, automations, custom fields, views) require Zendesk Admin role. Regular agents will not have access to these tools.
You can revoke Goodweek's access at any time from Zendesk → Admin Center → Apps and integrations → Connections → Composio → Revoke.
Available Tools
Tool | Description | Type |
Create Zendesk Ticket | Creates a new support ticket in Zendesk with full support for all ticket fields. | Write |
Create Many Zendesk Tickets | Creates up to 100 tickets in a single request as a background job. | Write |
Get Zendesk About Me | Retrieves information about the currently authenticated Zendesk user. | Read |
Show Changes to Ticket | Shows changes to a ticket that would result from applying a specific macro. | Read |
Get Incremental Tickets | Retrieves tickets modified since a specified start time for incremental sync. | Read |
List Deleted Tickets | Lists tickets that have been soft-deleted from Zendesk, showing up to 100 per page. | Read |
Create Zendesk Request | Creates a new end-user support request through the API. | Write |
Create Side Conversation | Creates a private side conversation on a Zendesk ticket for agent-to-agent communication. | Write |
Upload Zendesk Attachment | Uploads a file attachment to Zendesk, returning an attachment token for use in ticket comments. | Write |
Create Zendesk User | Creates a new user (agent or end-user) in Zendesk. | Write |
Create Many Zendesk Users | Creates up to 100 users in a single request, handled asynchronously. | Write |
Create or Update User | Creates or updates a Zendesk user based on email or external_id match. | Write |
Autocomplete Users | Searches for Zendesk users by name prefix for quick user lookup. | Read |
Get Incremental Users | Retrieves users modified since a specified start time for incremental sync. | Read |
Create Zendesk Organization | Creates a new organization in Zendesk. | Write |
Get Zendesk Organizations | Lists all organizations in Zendesk with pagination. | Read |
Create or Update Organization | Creates or updates a Zendesk organization using external_id as the match key. | Write |
Merge Zendesk Organizations | Merges two Zendesk organizations, combining users, tickets, and data. | Write |
Create Organization Membership | Assigns a user to a Zendesk organization. | Write |
Create Zendesk Group | Creates a new agent group in Zendesk. | Write |
List Assignable Groups | Lists all groups that can be assigned to tickets or users. | Read |
List Group Users | Lists all users belonging to a specific Zendesk group. | Read |
Create Zendesk Group Membership | Assigns an agent to a Zendesk group. | Write |
List Macros | Lists all shared and personal macros in the Zendesk account. | Read |
Show Macro | Retrieves details of a specific macro by its ID. | Read |
Apply Zendesk Macro Preview | Previews how a macro would affect a ticket without applying it. | Read |
Create View | Creates a new ticket view (saved filter) in Zendesk. | Write |
Preview View | Previews which tickets match a set of view conditions before saving the view. | Write |
List Active Triggers | Lists all active ticket triggers in the Zendesk account. | Read |
Create Trigger | Creates a new business rule trigger that acts on tickets meeting specified conditions. | Write |
List Automations | Lists all automations configured in the Zendesk account. | Read |
Create Automation | Creates a new automation that performs actions on tickets based on time-based conditions. | Write |
List Brands | Lists all brands configured in the Zendesk account. | Read |
Create Ticket Field | Creates a new custom ticket field with various field types. | Write |
Create Custom Object Record | Creates a new record for a custom object type in Zendesk. | Write |
Get Account Settings | Retrieves Zendesk account settings and feature configuration. | Read |
Get Attachment | Retrieves details of a single Zendesk attachment by its ID. | Read |
List Guide Surveys | Lists available CSAT surveys in Zendesk Guide. | Read |
List Guide Survey Responses | Lists CSAT survey responses from Zendesk Guide. | Read |
Delete Zendesk Ticket | Permanently deletes a ticket including its entire conversation history. This action is irreversible. | ⚠️ Destructive |
Delete Zendesk User | Permanently deletes a user from Zendesk. This action cannot be undone. | ⚠️ Destructive |
Delete Zendesk Organization | Permanently deletes an organization from Zendesk. This action is irreversible. | ⚠️ Destructive |
Bulk Delete Zendesk Suspended Tickets | Permanently deletes multiple suspended tickets in a single action. | ⚠️ Destructive |
Use Cases
Create and manage support tickets from conversations. Log new Zendesk tickets with the right subject, description, requester, and priority directly from a Goodweek conversation, keeping support operations in context with other work.
Manage users and organizations. Create or update Zendesk users and organizations, assign users to groups, and manage organization memberships from Goodweek to keep your support structure accurate.
Review macros and triggers before applying. Preview how macros or view conditions would affect tickets from Goodweek before committing to changes, reducing the risk of accidental misconfiguration.
Monitor CSAT and survey responses. Retrieve CSAT survey results and responses from Zendesk Guide within a Goodweek conversation to review customer satisfaction data without navigating the Zendesk Explore dashboard.
Troubleshooting
Some tools are not working after connecting
Certain Zendesk tools require Admin role. If you are connecting with an Agent account, admin-level tools will not be accessible. Contact your Zendesk admin to adjust your role if needed.
Integration not visible in Goodweek
Make sure your organization admin has enabled the Zendesk integration from the Goodweek Admin Panel under the Integrations tab.